Ordering & Shipping Information

DOMESTIC ORDERS - Orders placed that are shipping within the United States and it's territories may be paid for with Visa, MasterCard, Discover, American Express, JCB, PayPal, Money Order, Cash, or Personal Check.

INTERNATIONAL ORDERS - Orders placed from destinations outside of the United States may be paid for with Visa, MasterCard, Discover, American Express, JCB, PayPal, Money Order (in US Currency drawn off of a US Bank), or Cash (US Currency). (Please note: If your country is not on our country list then we do not currently ship there!)

Credit Cards - Orders paid for with your major credit card may be placed online using our secure order form, or faxed 24 hours a day to 1-304-725-3587. You may also print and mail in your order to the address below. When placing an order, we will automatically authorize your credit card account for the amount of your order, however your credit card will not actually be charged for any items until they ship, including backordered or preordered items. In stock items usually ship within 1 business day after receipt of your order.

Charge Appears? Your credit card charge will be from 'Robert's Anime Corner'.

Credit Card Address Verification - For everyone's protection, orders paid for via credit card are authorized using our address verification system. Generally, we like it if orders paid for via credit card can be shipped to the billing address of the credit card used for payment. If this causes a problem, or you require special shipping arrangements (such as shipping an item to your daytime work address, your school address, or as a gift) please contact us via e-mail after placing your order so that we can make arrangements, otherwise processing of your order may be delayed.

International Address Verification: If you are a first time customer, we may need to verify your information for international credit card transactions. Once you place your order we will contact you if we need further information. If you would like to be proactive, after ordering online, fax (1-304-725-3587) or e-mail us a scan or photocopy of your credit card (our your credit card statement). This would only be necessary on your FIRST ORDER to verify your physical possession of the card. These scans or faxes are destroyed after verification. On future orders you may order as normal, with no hassles. We apologize for the inconvenience, but this allows us to safely serve the international anime market, and still protect ourselves and our customers from fraud. We have been using this method for years, and have never had a problem, so if you have any questions, please contact us.

PayPal - We will happily accept PayPal payments for orders but with certain restrictions imposed by the PayPal terns of service agreement.

PayPal Restrictions: Due to PayPal terms of service requirements, we can ONLY SHIP PayPal orders to your CONFIRMED address. Orders placed that do not have a confirmed address will be canceled. We CANNOT ACCEPT PAYPAL as payment for items marked (ADULT) in our catalog. If you are 'pre-ordering' any items please place a separate order for each pre-order item you want to pay for using your PayPal account, unless you plan to use our 'hold ship complete' option. Because of the way PayPal requires us to process your payments, we can only authorize one payment, and thus, one shipment per order that is funded through PayPal. Backordered items will be billed at the time of your original shipment, and will ship later at no additional charge once available again. All PayPal orders will be charged in advance no matter when they are shipping as PayPal requires us to capture your payment within 3 business days from the time you place your order.

Money Orders / Cash / Personal Checks - Mail In Payments must be received within 10 days (14 days for international payments) of your order. We will accept cash payments, but we do not recommend sending cash in the mail and will not be responsible for lost payments. Please notify us if you will require a longer period of time to make payment. 

Please make all checks and money orders payable to: Robert's Anime Corner

Mail in orders and all payments should be sent to:

Robert's Anime Corner
Attn: "Your Order Number" (Example - Attn: Order # 150000)
P.O. Box 4277
Winchester, VA 22604-4277
USA

Money Orders - Orders paid for with money order will be shipped as soon as your payment is received. Simply choose 'Money Order' as your payment method on the order form. Money orders can be purchased at your local post office  or bank, are at many retail outlets and convienence stores. Once your order is placed, you will receive instructions via e-mail regarding how to complete your order. 

Personal Checks - Orders paid for with personal check will be shipped as soon as your payment is received and your payment clears the bank, which takes about 7-10 business days. (please keep this in mind when paying this way). Simply choose 'Personal Check' as your payment method on the order form. Once your order is placed, you will receive instructions via e-mail regarding how to complete your order and send in your payment. Returned checks will incur a $25 service fee.

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_Currencies / Exchange Rates

All items listed at the Anime Corner Store are priced in U.S. Dollars.  All payments must be made payable in U.S. Currency.

We cannot quote the cost of your order in any currency except U.S. Dollars -This is because currency exchange rates change daily based on Global market conditions. International credit card orders will be billed in U.S. Dollars the day that your order ships, and your credit card company will change U.S. Dollars to your home currency at the prevailing exchange rate in effect at the time of the charge.

If you would like to see the current exchange rate for your currency, click here.

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DOMESTIC ORDERS - are shipments made within the Unite States (Including Alaska and Hawaii), US Territories (Puerto Rico, Guam, Virgin Islands), P.O. Boxes, and to APO/FPO addresses. We offer many different shipping methods to destinations within the United States and you have the option to choose your preferred carrier for your order from the following choices.

Priority Mail (RECOMMENDED!) - Our standard shipping method is US Priority Mail for US domestic orders. Your 'in stock' items will usually arrive at your door within 2 to 5 business days from the time your order is placed (or payment is received), and priority mail shipments are delivered 6 days per week (Monday - Saturday). All priority mail shipments include USPS electronic delivery confirmation where available. Please see the chart below for Priority Mail shipping charges. These charges will automatically be calculated when you place your order.

AK, HI, PR, and APO/FPO Transit Times - Please note that deliveries to Alaska, Hawaii, US Territories (Puerto Rico, Guam, Virgin Islands), and APO/FPO address are considered on-demand delivery regions, and may require a little more time for delivery. These destinations outside of the continental US usually require 3-7 business days for delivery, and APO/FPO deliveries overseas can take up to 1-3 weeks.

Very Small Parcels - Very small parcels under 14oz (a single DVD or Manga for instance) may be sent via First Class Mail which has the same delivery commitment as Priority Mail for parcels under 14oz weight.

Oversized Parcels - We may not be able to use Priority Mail for delivery of large or oversized items (like Statues or Action Figures). Parcels that are larger than 12" x 12" x 12" can no longer be sent via Priority Mail and will be switched to UPS Ground shipping and charged either the regular Priority Mail or standard UPS shipping rate, whichever is lower.

UPS Ground Flat Fee - Shipments made within the United States (continental US only) can be shipped via UPS Ground service for a flat fee of only $12.95, regardless of the size of your order! Your 'in stock' items will usually arrive at your door within 2 to 7 business days from the time your order is placed (or payment is received). UPS Ground shipments, while usually a bit slower than Priority Mail, are fully trackable and insured each step of the way, so you'll always know exactly where your shipment is while it's on the way to you. Please see the chart below for estimated in transit times for UPS ground deliveries.

FedEx Air 2nd Day & Overnight Guaranteed - For those Otaku's that need their Anime very quickly or by a specific date, we offer both FedEx guaranteed 2nd Day and FedEx guaranteed Overnight Express Saver shipping. Fed Ex 2nd Day Air offers Guaranteed delivery by the end of the second business day after shipment. Fed Ex Priority Overnight offers overnight delivery by the end of the next business day. Each service is fully trackable and insured each step of the way, so you'll always know exactly where your shipment is while it's on the way to you. Our shipping cut-off for same day FedEx Air shipping is 2 PM EST (Eastern Standard Time). Orders placed after 2PM EST or on weekends / holidays will ship the next business day.

Saturday Delivery - Saturday delivery is available for shipments being sent out on Friday via FedEx Overnight. FedEx charges an additional $18 fee for Saturday delivery and this fee will be added to your order total if you select the Saturday delivery option.

Delivery Restrictions - Fed Ex Air shipping is only available to destinations in the continental U.S., Alaska, Hawaii, and Puerto Rico. Please note that we cannot use Fed Ex Air shipping for delivery of orders to US Territories (Guam, Virgin Islands), P.O. Boxes, or APO/FPO address. We will use Priority Mail for all shipments to these areas. Very large or odd sized items (example: large statues, wall scrolls, or large toys) that will ship in oversized cartons and be subject to dimensional weight may incur additional shipping fees than those listed below. Please ensure that all rush orders that require Air shipping will be shipping to your credit card's correct billing address. We cannot be responsible for shipping delays caused by incorrect/incomplete customer information, or orders that require shipping to addresses that do not match your credit cards billing information. Only in-stock items will ship at the time of your order, items that are out of stock at the time of your order will ship later when available via regular USPS Priority Mail or First Class Mail.

Zone 1 = CT, DC, DE, MA, MD, NC, NH, NJ, NY, OH, PA, RI, WV, VA, VT
Zone 2 = AL, AR, FL, GA, IA, IL, IN, KY, LA, ME, MI, MN, MO, MS, SC, TN, WI
Zone 3 = AZ, CA, CO, ID, KS, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY
Zone 4 = AK, HI, PR

*Note: Very large or odd sized items (example: large statues, wall scrolls, or large toys) that will ship in oversized cartons and be subject to dimensional weight may incur additional shipping fees than those listed below.

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INTERNATIONAL DESTINATIONS (including Canada) - All shipments made to destinations outside of the United States may be shipped via International Air Mail (Air Parcel Post), Global Priority Mail (Orders Under 4lbs), EMS International Postal Express Mail or FedEx International Express and will be insured upon request. Once you have completed creating your order, you will be able to choose from several international shipping methods during the checkout process, and compare various shipping rates. First time international orders may require ID verification prior to shipment.

Please see our FAQ here for more info on how international shipping fees are calculated.

Canadian Orders - Standard Shipping / Priority Airmail - Most shipments made to Canada are shipped via Postal Priority Airmail. You can expect your in stock orders to arrive in about 7-21 days from the time your order is placed (or payment is received). These charges will automatically be calculated when you place your order. EMS International Express Mail, FedEx Worldwide Priority shipping are also available to Canada upon request (see below), however, these methods will be more expensive. Additional customs fees may apply to all Canadian shipments, and are the responsibility of the recipient. Delivery of parcels that are inspected by Canadian customs may be delayed up to an additional 1-10 days (see Custom's, Duties, and Tariffs)

Delivery Restrictions - Orders that include Wall Scrolls, Posters, Calendars, or items that must be shipped in a separate carton will incur additional shipping fees. Very large items like statues and action figures may incur additional shipping fees at our discretion.

International Air Mail / Global Priority Mail - Usually requires about 7-14 days for delivery, however, can take up to 3-4 weeks for some locations. Airmail shipments under 4lbs will usually be upgraded to Priority Air Mail (5-10 day delivery) when this is the most economical method, and when this service is available to your destination.  Air Mail shipping starts at about $9.00 (for 1lb or less) and the final shipping charge will depend on the destination, weight, size, and value of your order.

Customs Fees - Additional customs fees may apply to International shipments, and are the responsibility of the recipient. Delivery of parcels that are inspected by customs may be delayed up to an additional 10 days (see Custom's, Duties, and Tariffs)

Delivery Restrictions - At this time, tracking numbers are not available for international shipments send via Air Parcel Post or Global Priority Mail, so please keep this in mind when ordering. At our discretion, we reserve the right to upgrade larger Air Mail / Global priority mail order to EMS, or FedEx shipping if the size, weight, or value justifies a higher level of shipping method. Most Airmail and Global Priority mail shipment cannot be insured.

International EMS Express Mail - An excellent method of shipping internationally. EMS shipments will be delivered to most destinations worldwide usually within 3-7 business days (shipping times can be up to 10 days depending on the destination), are always fully insured, and EMS is the only postal method of shipping which allows parcels to be tracked. EMS shipments are also more secure, as they will always require a signature for delivery. EMS service to Europe usually costs about 30-40% more than standard Parcel Post, and is usually only a few dollars more to Asian and Pacific rim destinations (like Japan and Australia). As a rule of thumb, the larger your order, the more economical EMS becomes; rates start at about $24.00+ and will depend on the destination, weight, size, and value of your order.

Additional customs fees may apply to International shipments, and are the responsibility of the recipient. Delivery of parcels that are inspected by customs may be delayed up to an additional 10 days (see Custom's, Duties, and Tariffs)

Customs Fees - Additional customs fees may apply to International shipments, and are the responsibility of the recipient. Delivery of parcels that are inspected by customs may be delayed up to an additional 10 days (see Custom's, Duties, and Tariffs)

Delivery Restrictions - Some high value orders requested to ship via EMS may automatically be upgraded to FedEx shipping if either is a faster/less expensive method (Example: FedEx is usually less expensive to Europe for packages over a certain weight). If you choose EMS shipping, and Do Not want us to upgrade you, please note this on the order form. EMS orders are automatically insured for $100 in value. Customers can request added insurance for an additional fee at the time of their order.

FedEx Priority Worldwide Express (RECOMMENDED!) - For the best method of shipping internationally choose FedEx Priority Worldwide Express for overseas destinations. FedEx offers true door to door express delivery. Shipments will be delivered to most destinations worldwide usually within 2-5 business days (shipping times can be up to 5-7 days to remote destinations) and are fully trackable every step of the way from our location to you. FedEx shipments will usually require a signature for delivery, and rates start at about $24.00+. Actual rates will depend on the destination, weight, size, and value of your order.

Customs Fees - Additional customs fees may apply to International shipments, and are the responsibility of the recipient. Delivery of parcels that are inspected by customs may be delayed up to an additional 10 days (see Custom's, Duties, and Tariffs)

Delivery Restrictions - Customers that require insurance (recommended!) will be charged an additional fee and should request it at the time of their order. FedEx shipments are subject to 'dimensional weights', and there will be additional charges for large or odd sized parcels. Customers in remote areas outside of major metropolitan delivery zones may be subject to an additional $20 FedEx fee. FedEx strictly regulates the delivery of restricted materials, including Adult items, and we do not recommend using FedEx for delivery of items from our adult catalog. 

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Identification Requirements for International Credit Card Orders: As much as we hated to do it, because of fraudulent orders placed from international destinations, we may now require proof of identification from customers paying with credit card for any order shipped internationally. At our discretion, we may require you to fax us a copy of your ID (drivers license, passport, etc.) along with a physical photocopy of both sides of your credit card or credit card statement before we can complete your order. This is to ensure that you are actually the card holder, and we are shipping the order to the correct person. This will only need to be done on your first order, and you can speed up the process in advance by faxing this info to 1-703-953-1710 (US fax number) or e-mailing it us before or just after you place your order. Please include your name and/or order number on all pages of your documentation. We apologize in advance for the inconvenience, however, we have lost several thousand dollars to fraudulent international orders - because we tried to make it easy for international customers to order, the criminals seemed to target us more frequently....

Middle Eastern Destinations - We know that parcel freight to the Middle East from the US can be expensive and tedious. For those Anime Fans living in the Middle East, you can, of course, choose our regular Airmail,  EMS, or FedEx (recommended), however, many of our customers in Saudi Arabia, Kuwait, Jordan, Bahrain, Qatar, the UAE and other Middle Eastern destinations use the Aramex freight forwarding service located in New York and Jordan. We ship your order to them as if it is a domestic order (allowing you take advantage of our free domestic freight offer in many cases), and they in turn ship it to you. Aramex specializes in freight to Middle Eastern destinations. If you'd like more information on the services they provide or setting up an account with them, please see their website here, which is conveniently offered in both English and Arabic.

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Happy holidays everyone! This will be the 12th year we've braved the retailer side of the holiday shopping crush, and here are some dates to keep in mind while doing your holiday Anime shopping with us!

Thanksgiving Holiday

Black Friday is the well known term for the day after Thanksgiving when the holiday shopping season kicks off for brick and mortar retailers, but the lesser known Cyber Monday is for us poor e-trailers who end up crushed with orders that accumulated over the 4 day Thanksgiving weekend! If you're ordering over the Thanksgiving weekend, here's what you need to know.

• Wednesday, November 25th (Day Before Thanksgiving)
  Normal shipping day. Most order placed before 2pm (EST) will ship out same day. Fed Ex Next Day Air packages shipped today will be delivered on Friday, November 27th. Keep in mind that Fed Ex 2nd Day air packages shipping today won't be delivered until Monday, November 30th unless you tick the Saturday delivery box and pay the extra fee. Don't get mad at us, we're just the messenger. :-)
  
  

• Thursday, November 26th & Friday, November 27th - Closed
  Happy Thanksgiving Day! We are closed for the Thanksgiving Holiday from November 26th thru November 29th. No shipments or deliveries on Nov 26th - just Turkey, family, and good times.
  
  

• Monday, November 30th
  Cyber Monday - the first day of 3 weeks of round the clock holiday order processing and shipping for us, and the first of many days to come were we will question our sanity for doing this every year...
  

December Holiday Shipping Cutoff Dates

As always, we recommend that you shop early for the upcoming holiday season, though we know many of you won't -_^, so we'll be ready for all those last minute orders that you will need to be in stock, and be delivered yesterday. Even so, please keep the following cutoff dates in mind and don't try to go cheap on the shipping at the last minute and not expect to be disappointed.

• Friday, December 4th - APO/FPO and AIRMAIL Shipment Cut-Off
  Lets face it, Army and Navy mail is slow - slow - slow, so if you're sending something special to the troops this year, today is the last realistic day for orders shipping to APO/FPO addresses to go out and still have a chance to arrive before Christmas. We cannot expedite shipments going through the military postal system, so please make sure to place your order early - they deserve it! Oh, and if you do wait until the last minute and need to get a parcel to the troops late, ask us about Express Mail shipping. Same thing for airmail shipments - customs dept's will be swamped and will take longer to process your parcel in country. After the 4th, use FedEx International to ensure timely delivery.
  
  

• Thursday, December 10th - Economy Shipping Cut-Off
  We hear every year from people who think that because an Economy order is delivered in 3 days in April it will be the same way now, but don't believe it. Today is the last day for Economy order shipments to be placed and still have a chance to arrive before December 24th. Holiday gift orders placed after December 10th should choose Priority Mail or UPS / FedEx delivery. Remember that in the last minute rush, Super Saver Orders will have the lowest shipping priority in our warehouse AND the lowest delivery priority at the post office. So don't go cheap and get stuck. Nuff said.
  
  

• Thursday, December 17th -  Priority Mail / UPS / FedEx Ground  Shipping Cut-Off
  Unless you live close to our warehouse in Virginia, today is the last realistic day for in stock USPS Priority Mail and UPS / FedEx Ground shipments to go out and still arrive before December 24th. Orders placed after December 16th shipping via Priority Mail or Ground services MAY NOT arrive in time for Christmas. UPS & FedEx Ground shipments made up until Dec 18th may still be able to arrive prior to Christmas if you are in a zone close to our warehouse (see UPS/FedEx delivery maps above), but here is where things will start to get a little hairy. Remember the parcel services are choked with packages this time of year, and have loads of temporary delivery personnel that can't find the back of their truck much less your house, so don't risk it if you are not sure - pay up for FedEx Air after Dec 16h for guaranteed delivery before Christmas - if you do we'll make sure it gets there. And don't listen to anyone else who offers economy shipping this time of year and still guarantees Christmas delivery - the Grinch will say anything to get your business and then let you down. -_^
  
  

• Friday, December 18 - FedEx International Express Cut-Off
  Last possible day for order to ship to your overseas destination via FedEx International Express and still be delivered prior to Dec 24th.
  
  

• Tuesday December 22 - FedEx 2nd Day Air Cut-Off
  Last possible day for 2nd day shipment to arrive before Christmas. Be sure to place your order before 3pm EST. FedEx 2nd Day Air packages shipped on this day will be delivered on Wednesday, December 24th.
  
  

• Wednesday, December 23 - FedEx Next Day Air Cut-Off
  Last shipping day before Christmas - period. FedEx Next Day Air packages shipped on this day will be delivered on Wednesday, December 24th. We'll be sticking around until about 6:00pm EST on the 23rd so we can get those ultra last minute Air shipments out the door (we know there will be some, there are every year). After that, it's no ones fault except your own.... -_^
  

Christmas Holiday Schedule

• Thursday December 24th thru Sunday December 27th - Closed!
  Merry Christmas everyone! We will be closed for a long and much needed four day holiday from about 4:00pm Dec 23rd through Christmas Weekend. We'll be back shipping orders and answering inquires on Monday Dec 28th. I'm sure we'll have a lot of orders to fill that accumulated over the long weekend, so be patient as we'll get them filled first come first served until we're caught up.
  

New Years Holiday Schedule

• Friday January 1st thru Sunday January 3rd - Closed!
  Happy New Year everyone! We will be closed for a second and much needed four day holiday from 5:00pm Dec 31st through New Years weekend. We'll be back shipping orders and answering inquires on Monday Jan 4th. I'm sure we'll have a lot of orders to fill (again) that accumulated over the long weekend, so be patient as we'll get them filled first come first served until we're caught up.
  

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Once you place an order online, you will receive an e-mail confirming your order, and providing payment instructions if you elected to pre-pay by check or money order. When your items ship to you, you will receive another e-mail confirming what items have shipped out, and what tracking numbers are associated with those items (not applicable for international shipments unless shipped via EMS or FedEx).

If you placed an order but did not receive an order confirmation via e-mail, see our FAQ here.

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_Packaging

All shipments are securely boxed (no flat shipments), and are packaged with recycled loose fill. We use this, even though it's more expensive, because loose fill provides better cushioning than other types of material like air bags or paper. We have experimented with air bags and other types of packaging materials in the past, and find that loose fill is by far the best choice to ensure your items get to you in mint condition.

Our loose fill packaging material is 100% recyclable! For the loose fill recycling partner nearest to you, just call 1-800-828-2214!

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We do our best to keep items listed for sale in the Anime Corner Store in stock and ready to ship, however, there will be instances when items go out of stock and become backordered, usually due to delays from the manufacturer. Most item listings include an approx. availability, however backordered items may require more than the listed time period to ship.

What our availability indicators mean:  99% of the items listed for sale at the Anime Corner Store are kept in stock and ready to ship right here at our fulfillment center in Winchester, VA. This is different from many other companies who use fulfillment or 3rd party vendors to ship your items, or don't order items until customers actually place orders. We ship directly to you!

We identify availability of an item with the following indicators:

• Stocking Item - Usually Ships Within 24-48 Hours - These items are kept in stock here at our Winchester, VA fulfillment center and usually ship within 1-2 business days unless they are backordered from the manufacturer. Items that are out of stock will be placed on backorder for a minimum of 60 days, and shipped to you when available at no additional shipping charge. These item will only be out of stock if there is some problem with the studio or manufacturer letting them fall out of print for a period of time, recalling a product due to defects, or some other issue that is outside of our control.
  

• Special Order / Non-Stocking Item - Items that are either not stocked in our warehouse, or carry exceptionally long lead times from the manufacturer. These items will be special ordered at the time of your order, and will be shipped when they arrive from the manufacturer. A special order will be held open for a period of at least 30 days, and you may request that we keep it open for a longer period of time, or until the item is available.
  

• Discontinued / Limited to Stock on Hand - This means that the item has been discontinued, however, we still have a limited number available in our warehouse. We cannot accept backorders for these items once they go out of stock.
  

• Sold Out / Currently Unavailable - This means that the item has either been discontinued, or the manufacturer cannot confirm when and/or if restocks will be available. Generally we will make these items available again for you to order once restock do arrive, or we will remove them from the site should the manufacturer confirm that the item will no longer be available.

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_Order Processing

Your orders are processed daily Monday through Friday. Weekend and Holiday orders are processed on the following business day.

In stock orders are usually shipped within 1-2 business days from the time that they are placed (Super Savers orders may require longer to ship).

As a rule of thumb, depending on the order volume over any given weekend we usually split up those orders between Monday and Tuesday. This means that if you place an order Sunday evening, please keep in mind that their are already 2 full days worth of orders ahead of yours to be processed, and your order might not be processed until Tuesday. This also applies to holidays and any other period when we are closed and may have more than 24 hours worth of orders to process when we return.

Currently, we do not accept orders over the phone (which helps us reduce costs and keep our prices low!), however, orders may be faxed to us 24 hours a day at 1-304-725-3587, or mailed in to the this address:

Robert's Anime Corner
Attn: Order Processing
P.O. Box 4277
Winchester, VA 22604-4277
USA

If you place an order and then notice an error, please e-mail us immediately so that we may correct your order. If you suspect that your order did not transmit successfully or feel that there may have been any other problem, please e-mail us so that we may confirm receipt of your order and contact you for follow up.

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_Backordered & Preordered Items

Backorders - Out of stock items are currently on back order, and will be shipped as soon as they are available from the manufacturer. Please note that we will make every effort to keep all listed items in stock, however, item availability may vary depending on demand, and availability from the manufacturer. All backordered items ship via Priority or First Class Mail. Your credit card will not be charged for an item until that item is actually shipped. You will be charged your shipping charge only once on the first shipment, and you will not be charged additional shipping when backordered items finally ship. When complete video or DVD sets are ordered and there is a backorder of a particular volume in that set, the in stock volumes will ship immediately, and the backordered volumes will ship when they become available.

International orders - if any of the items that you order are out of stock, we will generally hold your order until all your items are available to ship complete, unless we deem there will be a significant delay (more than 4 weeks) for an item, in which case we will ship your order and backorder that item, shipping it later for a small additional shipping charge.

Cancellation period - All backorders will be carried for a minimum period of  90 days from the time of your order, and may automatically be canceled (and a refund made if applicable) after that time unless you request we hold your order open for a longer period of time.

Preorders - Items ordered that are not yet available for release will be shipped as soon as they are available from the manufacturer.  Most new releases will be made available for pre-order at least 30 days prior to the estimated release dates. Additional shipping charges will apply for items that are pre-ordered. Check the Upcoming Releases information page for up to date information regarding new releases. We will try to combine shipping for pre-order items that release on the same date, although this is not always possible. Pre Order items cannot be combined with regular catalog items to qualify for super saver shipping.

Credit Cards - If you select to pay with your credit card, our website will authorize your card for the purchase price at the time you place your order, but you will not be charged for an item until that item is actually shipped to you.

Prepayment w/ Check or Money Order - If you select to pre-order an item and pay via check or money order, you should send in your payment as soon as possible to ensure that an early copy is reserved for you. If you order multiple items on a single order, your order will be held until all items are in stock (which could be several weeks) and can be shipped together. In this case you should place separate orders for pre-ordered items, so please keep this in mind when pre-paying for Pre-order items.

Note About Release/Street Dates:  Please note that manufacturer release dates are subject to change (and frequently do) and are out of our control. New releases may be subject to delays beyond the expected availability dates listed on our items pages. It is not unusual for our initial preorder stock to arrive a few days before, or a few days (or weeks) after the published release date. Also, please be aware that pre-ordered items are filled on a first come - first served basis, so get your orders in as early as possible! Items that are ordered a couple of days prior to the release date may not ship on time.

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_State and Local Sales Taxes

5% Sales Tax will be added to all orders shipped to Virginia addresses. Sorry folks, gotta do it to keep 'the man' happy..... :-)

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_Returns / Defective Products

Defective or Damaged products - will be replaced immediately (subject to availability), however, before e-mailing us to request a return authorization number, be sure that the package the item was shipped in was not damaged in transit. We have one of the best defective merchandise return/exchange policies in the business!

Note: Products may be returned for replacement or store credit only. 

You MUST notify us within 10 days after the receipt of a defective item in order to qualify for a return for replacement or credit.

We maintain a fairly strict returns policy with general (non-defective) credit returns allowed only in special cases (they are evaluated on a case by case basis). In order to keep our prices as low as possible, and keep our service level high, we trust our customers to know what they are ordering when they place an order, and to review their order carefully before finalizing it. All general returns that are accepted will be subject to a restocking fee or return processing fee, and we can only accept items that are Brand New and still in the original packaging.

Please include all of the details of your order and problem with the product in your return or defective replacement request. This will help expedite your request. Please specify if your order was damaged by the carrier when it was delivered as we will need to file an insurance claim with the carrier for the damaged goods.

Items returned that have been opened or lack a return authorization number will not qualify for any credit, and will be shipped back to you at your expense.

A Note About Damaged DVD Cases - If you receive a DVD with a damaged case but the DVD inside is uneffected, please specify this in your request so that we can replace just your DVD case. This included cases that are crushed, or have chipped teeth on the DVD holder. We now carry replacement DVD cases in stock, including alpha cases for multiple DVD's. In most cases our replacement DVD cases are superior to the ones the manufacturers use.

A Note Regarding DVD's With Cosmetic Blemishes - We understand that customers want their new Anime DVD's to arrive in perfect condition, and we work very hard to ensure that every product we ship out is in mint condition when it leaves our warehouse. Actually, we have a very rigorous inspection policy and we reject up to 5% of the DVD's that some manufacturers ship us because of various obvious flaws and packing issues. Recently we have noticed an increase in reports of disks that come loose from the spindles in transit (we call these 'shakers'). It seems no matter how well we package disks, this can still happen from time to time and is a result of the type of spindle holders some manufacturers use. Due to this, we can only replace DVD's that actually have problems playing, or have deep scratches and other obvious serious problems. We've implemented this policy because many of the major Anime studios including Geneon, CPM, and others will no longer accept retailers returns for defective DVD's (despite our objections). Disks with minor scuffs or cosmetic blemishes from the manufacturing process will not be considered defective or eligible for replacement unless they actually show a problem during playback.  Returned DVD's will be tested to ensure they are actually defective, and non-defective disks will be returned to the customer. We appreciate your understanding in this matter, and want to assure you that we will continue to strive to ship you only the very best quality product.

A Note About Region Encoding - All of the Domestically released DVD's that we carry are guaranteed to be Region 1 compatible (note: this does not apply to our Region 2 Japanese Imports). We cannot be responsible for problems playing a DVD on any DVD player that is not Region 1 compatible, even if your player is 'Region 0' or 'Region Free'. 

A Note About DVD's With Limited Edition Pack-Ins - DVD's with limited edition pack-ins will be shipped on a first come / first served basis depending on the amount that we receive from the manufacturer. Pre-ordering a release early will increase your chances of getting a pack-in since these orders ship first, but we cannot guarantee customers that a new release will come with limited pack-ins (even if you have pre-ordered it), and we will not be able to accept returns for DVD's shipped that did not come with these items. We have direct relationships will all the major US anime studios, and we pre-order new release titles very early to try to ensure we get our full order of limited edition items when they are released. Recently, however, many studios have started to use fulfillment centers to actually ship their retailer orders (Geneon is the primary culprit here), and this has caused a problem with the distribution of DVD's with the limited edition pack-in items (like collectors cards, pencil boards, etc.). Since usually only 10,000 or 15,000 of these items are made available, and since they have the exact same SKU # as the DVD without the pack ins, these items are now often being shipped at random to retailers, and we no longer have any guarantee that all (or any) of our copies will have them included.

Based on some past (actual) requests :-) , the following reasons DO NOT qualify as grounds for a return:

• "I didn't like that Anime"

• "I didn't like the music in that Anime"

• "I decided I don't want that Anime anymore"

• "I didn't like the characters or plot of that Anime"

• "I ordered the wrong item" (Check your order carefully before placing it please!)

• "I ordered the same item twice"

• "I received this anime as a gift"

• "My tuition went up and I'm having financial problems"

• "I received this anime as a gift before my delivery arrived"

• "My DVD didn't come with a limited edition item"

• "I bought this to give as a gift, but the recipient already has it"

• "I bought this item locally before my order arrived"

• "I found the item cheaper somewhere else"

• "This Region 1 DVD disk will not play in my Region 2 DVD player",

• "These NTSC videos won't play in my PAL system"

• "My girlfriend ordered the Anime, but we broke up"

• "I want to return an Anime to protest the logging industry in the Pacific Northwest"

• "I no longer enjoy Anime because my political party didn't win the election"

• "My other schizophrenic personality made me order it"

All returns should be sent to us via regular mail to:

Robert's Anime Corner
Attn: RA# (Your Return Authorization Number)
P.O. Box 4277
Winchester,  VA  22604-4277
USA

Or, your can ship them via UPS or FedEx to:

Robert's Anime Corner
Attn: RA# (Your Return Authorization Number)
330 Independence Drive
Winchester,  VA  22602
USA

Please be sure to write your return authorization number on label or the outside of the box!

Any Items returned to us without prior authorization (or parcels that are refused) will be shipped back to you at your expense, so please make sure to get a return authorization before sending anything back to us. Thank you very much!

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_Damaged or Lost Shipments

Domestic Damaged - All domestic shipments are sent via USPS Priority Mail or UPS. If your shipment is damaged when you receive it, let us know via e-mail, and we will take care of it right away.

US Mail - If your package was insured (large orders only - look for the Blue Bar-coded label on the outside of the box), please immediately take the entire contents of your shipment, along with the packaging it came in, to your local post office and present it for an insurance claim. The Post Office will keep your items as proof of your claim. You will be asked to fill out a PS-1000 form, which will then be forwarded back to us. Once we receive the PS-1000, we will then replace your damaged items (if possible), or issue you a full refund including shipping. 

Minimum time limit for filing for shipments that are 'lost in the mail' with the USPS is 30 days, however, to date, we have never had this happen.

UPS / FedEx - If you receive a UPS or FedEx package with damaged contents, even if the box does not look damaged, please contact us via e-mail and we will setup an claim and replace or refund your items. Make sure to keep the entire contents of your shipment, along with the packaging it came in as UPS or FedEx will stop by to pickup and inspect these items.

International Damaged - International shipment can be insured upon request for a small additional charge. It will be the responsibility of the recipient to make whatever claims are available in their home country should they receive a damaged shipment. International shipments will be packaged very well, however, we cannot be responsible for lost or damaged shipments once packages leave the United States. Please keep this in mind when ordering. If this is a concern to you, we highly recommend that you allow us to ship your items via EMS or FedEx and request insurance. While more expensive, EMS & FedEx are the most secure methods of shipping, can be insured, and can be tracked.

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_Adult Items

Adult items can only be purchased by customers 18 years of age or older using a major credit card, or who are willing to provide proof of ID (a copy of your photo ID, such as your drivers license) along with payment. This policy is not flexible, and prevents orders from minors.

International customers - who are concerned about customs problems resulting for the importation of adult material can request that the box covers and other suggestive material be removed prior to shipment. These can be discarded, or sent under separate cover via regular mail. A nominal fee of $1.00 per item will be charged for this service, as well an any additional postage fees that apply.  These services must be requested at the time of your order in the 'comments' section of the order form. We are not responsible nor will credit be issued for any items that are seized by customs.

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_Customs, Duties, and Tariffs (International Shipments Only)

International shipments may be subject to additional customs fees and duties. We do not pre-bill customs fees, and because of the variety and number of regulations imposed by various governments, we cannot be responsible for orders that incur additional customs, tariffs, or duties once they reach the destination country. Any extra fees imposed by your home country will be collected at the time that your order is delivered. Please check your local customs regulations for specific information. 

Special Requests - We can, upon request, prepare your parcels in a way to help reduce the chances of your having to pay additional fees. For example, we can mark your parcels shipped via a postal delivery method as 'gift' or 'commercial samples', and in the case of larger orders, we can arrange to send the invoice under separate cover via regular mail (a small extra postage and processing charge will apply). These services must be requested at the time of your order in the 'comments' section of the order form. Please keep in mind that we still cannot be responsible extra fees even if we package your items this way.

Customs Seizures - Also, please be aware of any laws in your particular country pertaining to the content or subject matter of what you are ordering. We cannot be responsible for customs seizures as a result of materials being considered illegal in your country. Please be aware of what can and cannot be imported into your country prior to ordering! (As an example, we had a Ranma movie video shipment seized by customs in Singapore, because that particular anime does not comply with local censorship laws, due to the brief nudity in it.)